Google updated their terms of service (TOS) on April 12th, 2018 to prohibit review gating, which is the practice of blocking negative reviews while selectively soliciting positive ones. This update ensures that all customers have the same experience when being asked...
Avey Reviews Knowledge
Request Modes
Landing Pages & Adding Banners for Feedback Request Reputation Management
To add a banner to your Feedback Request Landing Pages in Avey Reviews, follow these simple steps: Log in to your Avey Reviews account and select the desired location from the Business Dashboard, if you have multiple locations. Go to Settings > Brand & Colors...
How to Add a Logo to a Request Email and Feedback Page
Add a company logo to your feedback and review request email and landing page. Example Feedback Request Email with logo. Example Feedback Landing page with logo. Log in to your Avey Reviews account. If you have multiple locations, select the location you would like to...
Enhance Feedback Landing Pages by Adding NPS Rating
In the Ultimate and Review request modes, a NPS rating confirmation drop-down can be added to landing pages. This provides the customer a visual cue to review their rating and an opportunity to change it in the event they entered it incorrectly. To add the NPS Rating...
Avey Reviews and the Cyfe Widget Reputation Management
Cyfe is a tool that allows you to monitor and visualize all of your business data on a single, user-friendly, real-time dashboard. This includes data from social media, marketing, sales, support, and analytics. In this article, we will walk you through the steps to...
How to Select and Edit a Request Mode for Reviews
Avey Reviews provides three different Request Modes that make it easy to collect customer feedback and reviews. These modes include Ultimate, Review, and Direct Request Modes, and can be selected based on your specific goals. Once you've chosen a mode, you can...
Control the Way Requests are sent through Send Mode
To control the way requests are sent, you can use the Send Mode and choose between sending requests automatically or manually. Here are the steps to change the Send Mode for a specific location: Log in to your Avey Reviews account. If you have multiple locations,...
How to Optimized Email Feedback and Our Default Content Templates
Templates for Email Requests and landing pages in all Request Modes are optimized for the consumer mobile experience including: Ultimate Mode Default Content The default content for Ultimate Mode is concise to direct a customer to take action. To edit content go...
How to Set or Changing the Organization Type in Our Platform
What does Organization Type mean in Avey Reviews? The Net Promoter Score (NPS) question, "How likely is it that you would recommend OUR COMPANY to a friend or colleague?" is used in all Avey Reviews' Request Modes to measure customer satisfaction. The default...
Understanding Request Modes & Net Promoter Scores Reputation
This guide will help you understand the capabilities of the three Request Modes offered by Avey Reviews so that you can easily capture feedback and reviews from your customers and determine which one is best suited for your business. Ultimate Avey Request Mode The...